Returns Policy
We understand that sometimes things don’t work out. If you’re not completely satisfied with your purchase, you can return it to us. We want to make the return process as easy as possible, and we’re here to help every step of the way.
How to return an item:
- Check the return policy
Before you return an item, make sure it falls within the return period. Please read the policy carefully to ensure your item is eligible for return. - Prepare your return
Make sure the item is in its original condition with all tags and packaging intact. It should be unworn, unused, and unwashed. - Complete your return form
Fill out the return form provided, including your order number and details about the items you’re returning. This helps us process your return quickly. - Send your item back
Once the return form is complete, package your items securely and send them to the address provided on our website. Be sure to use a tracked service so you can monitor your return’s progress.
Exchanges
We can exchange items if you need a different size or color, subject to availability. Please follow the same steps as a return, but specify your exchange preferences when filling out the form.
Refunds
Once your return is received and processed, your refund will be issued to the original payment method. Please allow a few days for your refund to appear in your account, depending on your bank’s processing times.
Non-returnable items
Some items may not be eligible for return. These include sale items, personalized products, and opened beauty or hygiene products. Please check the return policy for specific exclusions.
For further assistance or questions regarding returns, please refer to our support section on popularlywear.com.